Comfort Chic Heart Print Loungewear Trio

Orders are processed and dispatched from the UK within 1–2 business days.
Orders placed on weekends or UK bank holidays are processed on the next business day.

You will receive a dispatch confirmation email with tracking once your order leaves our warehouse.

Standard shipping: £3.99 for orders under £200 (GBP)
Free standard shipping for orders £200 and over to eligible UK, European destinations & all over the world .

All the details you love about the original—with a fresh flared block heel and modern square toe. Expertly crafted using soft Nappa leather, this essential style molds and moves with you to keep you comfortably on your feet all day (and night). This boot uses leather sourced from a Leather Working Group-approved trader. The Leather Working Group (LWG) Audit Standards provide transparency and accountability within the leather supply chain—covering energy and water usage.

Last updated: 3 December 2025
This policy explains your rights and our process for returns, refunds and exchanges. It is written to comply with UK and EU distance-selling rules and follows common practices used by leading UK/EU lingerie retailers.

Key overview (quick)

Statutory right to cancel/change of mind: 14 calendar days from receipt for most distance purchases.

Return window for change of mind: 14 days from receipt (see details and exceptions below).

Faulty items: If an item is faulty you have statutory remedies (repair, replacement or refund) — we will support you and provide a prepaid returns label for faulty or incorrect items.

No restocking fee.

Return postage: For change-of-mind returns, the customer covers return postage. For faulty/incorrect items, we provide a prepaid return label.

Hygiene & intimate items (strict rules)

To protect hygiene and public health (industry standard followed by major retailers), we apply the following rules for intimate items (underwear, lingerie bottoms, bodysuits, hosiery, swimwear with seals):

Sealed intimate items may only be returned if the hygiene seal is intact and the item is unworn. If the hygiene seal or protective packaging is broken, the item will not be accepted for change-of-mind returns. This is standard practice among leading retailers.

If you suspect an intimate item is defective (manufacturing fault), you should contact us immediately with photos — defects are handled under our faulty-goods process and are not restricted by hygiene seals.

How to request a return (change of mind)

Email sales@nudennoir.co.uk within 14 days of receiving the order to request a return and receive instructions. Include your order number, items to return and reason.

Pack items unused, in original packaging, with tags and hygiene seals intact.

Ship the parcel using a tracked service and keep your tracking receipt. Return postage is your responsibility unless otherwise agreed.

Note: Under UK guidance retailers may withhold refunds until goods are returned or until the consumer provides evidence of return postage. We will process refunds promptly once we receive and inspect the returned goods.

Faulty, incorrect or damaged items

If an item is faulty, damaged in transit or not what you ordered:

Contact sales@nudennoir.co.uk within 14 days (or sooner if possible) and include clear photos and the order number.

We’ll provide a prepaid return label and instructions for returning the item.

After inspection, we will offer a repair, replacement, or a full refund depending on the circumstances. Your statutory rights are unaffected. 

Refunds — timing & method

Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the return. Time to appear in your account depends on your bank or card provider.

If we authorize a refund before receiving the goods (rare), we may request proof of postage.

Exchanges

Exchanges for size or colour are treated as a return + new order. If you need a different size, contact us promptly; we’ll advise on stock and process. Where stock allows we may offer an exchange without additional postage cost at our discretion.

Exceptional / goodwill policies

We monitor competitor practice (many major brands provide 30–45 day goodwill windows or free returns) and may run promotions offering extended or prepaid returns. Any promotional return terms will be clearly stated at the time of purchase. Examples: Hunkemöller and several fashion retailers offer extended or free returns in practice

Primary processor

Primary processor: Shopify Payments (PCI-compliant). We also present payment methods supported by Shopify at checkout depending on the buyer’s location and device.

Typical accepted methods

Visa, Mastercard, American Express

Apple Pay, Google Pay, Shop Pay

Alternative/local methods (e.g., Klarna, iDEAL, Bancontact) may appear during checkout based on customer location and availability.

Fraud & chargebacks

If you suspect unauthorised activity on your payment, contact your card issuer and us immediately. We will cooperate with investigations.
Repeated chargebacks may result in account suspension.