Do you ship across Europe?
Yes — we ship to the UK and European countries. Delivery times and any local administrative processes vary.
Are import duties added at delivery?
No — all prices include VAT, import duties and taxes for UK & European deliveries. You will not pay extra on receipt.
How long until my order arrives?
Handling 1–2 business days; UK 2–4 business days; Europe 4–6 business days (typical). Customs or local carrier issues may add time.
What if I change my mind?
You have 14 days from receipt to request a return for most items. Hygiene rules apply to intimate items (see Returns policy). European Union
Can I return underwear or swimwear?
Unopened, unused items with hygiene seals intact can be returned. Opened or unsealed intimate items cannot be accepted for change-of-mind returns, though faulty items are always covered. ASOS+1
Do you offer prepaid returns?
We provide prepaid return labels for faulty or incorrectly supplied items. For change-of-mind returns customers are generally responsible for postage (unless we run a free returns promotion).
How long until I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect returned items. Bank processing times may add a few days.
Who do I contact for help?
Email: sales@nudennoir.co.uk
Phone: +44 7447 859487
